1: What delivery method is used ?
We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the flat rate.. We reserve the right to deliver in multiple consignments; however, this will be at no extra cost All of our items are sent via courier tracked service. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return. Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment. UK Deliveries: £4.99 Tracked courier service. This is not a guaranteed Next Day Delivery Service. European Deliveries All European deliveries £10.00
2: What type of cap is used for the wigs?
Mono-filament cap for a more natural look. This is usually done on parted areas and on the edge of the cap in order to hide cap material when the hair is pulled back.
3: Will anyone know there is a wig in the Parcel?
NO, we never advertise our company on any of the outer packaging, all our wigs are delivered in very discrete waterproof packaging, and there will be absolutely no mention of the word WIG on display, ensuring all purchases from us are completely confidential. We always treat our customers’ privacy and security with the utmost confidentiality, we will not advertise on any of the outer packaging. Ewa wigs put our customers first; we also never share any of our customers’ information to third parties
4: What quality should we expect from Ewa wigs?
We promise you 100% Guaranteed Quality and Service as well as affordable price. Customers' satisfaction is our goal and we will always try our best to give you the best product and service. If you have any suggestions or some problems, please do not hesitate to contact our customer service at email@example.com
5:How can I leave a Review?
The feedback system enables you to submit reviews for any products you purchased on Ewawigs.com and helps other buyers make purchase decisions. The following guidelines on how to create reviews and use this feedback system (Note: These reviews are products-based.). Step 1: Sign into your Account. (Note: You must have completed the purchase of the products before creating a review on it.) Step 2: Click the "My Review" button in the My Account section, and then you will see a list of items awaiting your reviews. Step 3: Choose the item you want to review by pressing the "Write a Review" button on the "My Reviews" page. Rate on a 5-star scale for the item and enter your comment in the box provided. Step 4: Preview your review and press the "Submit Review" button.
6: When will I receive my items after I place an order?
1) Shipping Method: Delivery time varies with shipping method. For example: usually Royal Mail takes 2-3 business days for local deliveries while International ones takes 3-8 business days. 2) Time in transit varies depending on where you're located and where your package is coming from. 3) Item Processing Time: All orders are processed within 24 hours as we try our best to prepare the item ASAP after you place an order on our website
7: How can we contact you?
Please contact us if you have any questions or queries, we are always happy to help, use our online Contact Us Form THE QUICKEST WAY TO CONTACT US IS VIA EMAIL, WE WILL RESPOND TO ANY QUERIES AS QUICKLY AS POSSIBLE firstname.lastname@example.org PLEASE NOTE: To keep costs to a minimum and pass on the savings to our customers, we do not operate a telephone system for orders but can contact us by telephone 0207 633 0975
8: How to distinguish the synthetic wigs from human hair?
In appearance synthetic wigs are indistinguishable from human hair. However, synthetic wigs are excellent in quality and lower in price. In general, the monofilament fiber "hair" used to make synthetic wigs has "memory", which means it maintains its wave or curl, texture and volume, requiring minimal upkeep. Synthetic wigs, however, are not designed to accept a permanent wave or “hair” dye, and can be easily damaged by the use of curling irons, blow dryers or hot rollers.
9: How Do I Style the Wig?
Styling is very easy with using your fingertips/hair pins to secure the style. Our wigs are designed so that ease of handling and styling is one of their most important features. Your wig can be styled closer to the head for a flatter look.
10: How long do you expect the wig to last?
Generally, synthetic hair wigs can last over 1 year if you don’t wear wigs every day and take good care. Lace front wigs can last longer, as the hairs were all needled to lace by hand. Of course, 100% human hair wigs can go over 2 years. In a nutshell, the more attention you pay the longer the wig last!
11: How frequently do I clean my wig?
We would suggest you wash it once every 10 to 14 days if worn daily for 10 to 12 hour a day. However, there are factors that could change this, depending on the individual wearer, the type of styling products used or the environment in which the wig or hairpiece is worn. You, personally, will be the judge of when it needs to be cleaned.
12: What if my wig is not available?
If your wig is not in stock and for some reason we cannot order it, we will notify you and give you other options to choose from, or you can cancel your order. You can provide other of your favorite wig style pictures, and after confirmation, we will reply you as soon as possible.
13: How to Log in & Register
First of all, you must first login if you want to buy an item. Second, If you have already registered with us, then you can log in and enter your email address and password to click "Sign in& Checkout" button. If you haven't registered, click "Create my account" and complete the simple application, and then click "Register & Checkout" button.
14: Forget Your Password？
If you, unfortunately, forget your password, please don't worry. It's easy to reset it if you follow our steps. At first, on our sign in page, you can enter your completed registration Email address. Then you will receive an email sent by our system automatically ASAP, which will help you reset your own password.
15: How do I change my email address?
If you want to change the information, you can log in your Ewa Wigs account and change your email address on this page.
16: How can I know whether my items have been shipped or not?
Once your order has been shipped we will send an email updating you with the tracking number for your parcel.
17: Do you have any refund policy?
At Ewa wigs we are all about customer satisfaction and will do our best to achieve your expectation. If for any reason you are unhappy with your item let’s hear your thoughts However, there are certain limitations as follow: • Do not unpack or try on the product, keep it in the original manufacturer condition. Due to the sensitive nature of our products we are not allowed to resell hairpieces that have been worn or tried on or handled in the point view of health and hygiene. • All returns must be shipped back within 7 days after receiving the wig. • Refunds will be applied back to your original method of payment. • Returned wigs must be unworn, unaltered, undamaged, not combed out and unwashed. • Return shipping charges are to be paid by customer . • Any promotional items included originally with the product must also be returned. If promotional items are not returned, retail costs of these items will be incurred. Note: The color may be slightly different as the picture, since the different web browser and monitors.
17: How do I measure my head?
Measuring your head size is an important task to undertake prior to ordering a wig. Here are 3 simple steps to measure your head correctly: 1. Before you measure, make sure to flatten your hair. 2. Use a cloth tape measure and do not pull the tape measure, just rest it over or around your head. 3. Pulling stretches the tape and will give you the wrong size.